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The Times, 04.10.2013

Even a millionaire cannot expect good service at the bank

Banks for the rich are not always better than banks for the rest of us, according to a mystery shopping exercise that revealed shortcomings at some of the most illustrious private banks.
UBS, the biggest private bank in the world, was portrayed as impersonal, indifferent and offering a distinctly off-the-peg service, in spite of its promise of being bespoke. (...)

http://www.thetimes.co.uk/tto/business/industries/banking/article3885107.ece